Last Update: May 31, 2021
Welcome to)! Thank you for using the ConvaTec Class 2.0 platform!
When you use the ConvaTec platform, you entrust us with your data and information. We are committed to maintaining that trust.
Acceptance of our Policy will be made when you access or use the ConvaTec platform. This will indicate that you are aware of and in full agreement with how we will use your information and data.
This Policy is divided as follows to facilitate its understanding:
1. What information ConvaTec platform collects
2. How does ConvaTec use the collected information?
3. How, when and with whom the ConvaTec platform shares your information
4. What rights do you have over the information we collect?
5. How ConvaTec platform protects your information
7. Applicable law , contact us via email: [email protected] or via the contact channel on our website.
If you have questions or need to address any matter related to this Policy,
1. INFORMATION WE COLLECT
We collect the following types of information:
1.1. Information you provide to us.
• Registration data from the Registration Form, Contact, Exercises, Assessments. When you register on the ConvaTec platform , you provide us with information such as your name, surname, CPF (ID) registration number, company, email, in addition to other data provided when using the ConvaTec platform .
1.2. Information generated when you use ConvaTec platform .
We collect the following generated information:
• Usage data. We collect information about your interactions on the ConvaTec platform , such as your browsing, the pages or other content you access or create, your searches, participation in surveys or forums, and other actions.
• Communications with ConvaTec platform . When you communicate with other users, we collect information about your communication, including metadata such as the date, IP and time of the communications and all of your content, as well as any information you choose to provide.
2. HOW WE USE YOUR INFORMATION
It doesn’t hurt to remember, we value your privacy very much. Therefore, all data and information about you are treated as confidential, and we will only use them for the purposes described and authorized by you, mainly so that you can fully use the ConvaTec platform , always aiming to improve your user experience.
2.1. Authorized uses
In this way, we may use your data to:
• Allow you to access and use all the features of the ConvaTec platform ;
• Send you messages regarding support or service, such as alerts, notifications and updates;
• Communicate with you about products, services, promotions, news, updates, events and other matters that you may be interested in;
• Contact you in the case of job opportunities, in cases where you have filled out the form for that purpose;
• Customize the service to adapt it more and more to your tastes and interests;
• For any purpose you authorize at the time of data collection;
• Comply with legal obligations.
If it is necessary to use your data for a purpose other than those listed here, we will communicate it by updating this policy, but its treatment will be in accordance with the legal permissives.
2.2. Deletion of data
All data collected will be deleted from our servers when you request it, by free and easy procedure, or when they are no longer
necessary or relevant for us to offer you our services, unless there is any other reason for their maintenance, as a possible legal obligation to
retain data or the need to preserve them to protect the rights of the ConvaTec platform .
In cases where you request the deletion of your data, we will keep your data for the period allowed by law necessary to prevent and protect rights.
After this period, we will permanently delete the data.
3. SHARING OF INFORMATION
From time to time, we may share the data you provide us with third-party service providers of the ConvaTec platform . But rest assured that this sharing will only happen when essential for the provision of the services provided to you and for specific purposes. The ConvaTec platform makes every effort to ensure that its business partners provide an adequate degree of protection for the data it receives. The ConvaTec
platform may also be required to provide your data and information about you, including your interactions, if legally required.
4. RIGHTS OF OWNERS
You can always choose not to disclose your data to us, but keep in mind that some of this data may be necessary to use the services on
our website. Regardless of this, you will always have rights regarding the privacy and protection of your personal data.
Therefore, below we summarize all the rights you have under Brazilian sectoral laws relating to data protection and the General Data Protection Law (“LGPD”), namely:
4.1. Right of access. This right allows you to request and receive a copy of the personal data we hold about you.
4.2. Right of rectification. This right allows you, at any time, to request the correction and/or rectification of your personal data, if you identify that some of them are incorrect. However, for this correction to be effective, we will have to check the validity of the data you provide us. You can directly rectify some of your personal data by emailing [email protected].
4.3. Right of exclusion. This right allows you to ask us to delete the personal data we hold about you. All data collected will be deleted from our servers when you request it or when it is no longer necessary or relevant for us to offer you our services, unless there is any other
reason for its maintenance, such as a possible legal obligation to retain data or the need to preserve it to protect the rights of the
ConvaTec platform . To change your personal information or delete it from our database, just send an email to [email protected].
4.4. Right to object to processing.
You also have the right to object where and in what context we are processing your personal data for different purposes. In certain situations, we can demonstrate that we have legitimate reasons to process your data, which override your rights, if, for example, they are essential for the provision of our applications.
4.5. Right to request anonymization, blocking or deletion. This right allows you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the accuracy of the data; (b) when you need the data to be kept even if we no longer need it, as necessary, to establish, exercise or defend legal claims; or (c) if you have objected to the use of your data, in which case we need to verify that we have legitimate reasons to use it.
4.6. Right to portability. We will provide you, or third parties you choose, with your personal data in a structured and interoperable format.
certain services, unless such services do not require the processing of your
4.8. Right to review automated decisions. You also have the right to request the review of decisions made solely
on the basis of automated processing of your personal data that affect your interests, including decisions aimed at defining personal, professional, consumer and credit profiles and/or aspects of your personality.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise your other rights). This is a security measure to ensure that personal data is not disclosed to anyone who does not have the right to
receive them. We may also contact you for more information regarding your request in order to expedite our response. We try to respond to all legitimate requests within 5 business days. Occasionally it may take longer than 5 days if your request is particularly complex or if you have made multiple requests. In this case, we will notify you and keep you updated on the progress of your request. If you have any questions about these issues and how you can exercise these rights, feel free to contact us at [email protected].
5. INFORMATION SECURITY
All your data is confidential and only people with the proper authorizations will have access to them. Any use of these will be in accordance with this Policy. The ConvaTec platform will use all reasonable market efforts to ensure the security of our systems and your data. Our servers are located in different locations to ensure stability and security, and can only be accessed through previously authorized communication channels.
All your information will be, whenever possible, encrypted, if it does not make its use by the platform unfeasible. You may request a copy of your data stored on our systems at any time. We will keep the data and information only as long as they are necessary or relevant for the purposes described in this Policy, or in the case of periods predetermined by law, or as long as they are necessary for the maintenance of the legitimate interests of the ConvaTec platform . The ConvaTec
platform considers your privacy extremely important and will do everything in its power to protect it.
7. APPLICABLE LAW
This document is governed by and shall be interpreted in accordance with the laws of the Federative Republic of Brazil. The Judicial District of São Paulo, São Paulo, is elected as the competent to resolve any issues arising from this document, with express waiver of any other, however privileged it may be.